35 Cases • 45+ Countries

Behavioural design in practice

From pharmaceutical launches to government policy, from fintech to FMCG. See how we help organisations drive meaningful, lasting behaviour change.

35+Published cases
15Years of experience
45+Countries
9.7Average participant rating
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BMS NL Dermatology
Pharma & Healthcare

What happens in the heads of dermatologists when they consider new treatments?

ProductBehavioural Design Sprint + Ideation Sprint
ProjectDiscover an innovative approach for a newcomer on the market
DomainHealthcare / Pharmaceutical Industry
Remarkable FactDespite rules and regulations, we learned a lot about how dermatologists think.

"With the help of SUE Behavioural Design, we gained unique insights into the behaviours of our target group. The results of this intensive process will help us to make the launch of our product even more attuned to their needs in daily practice."

Dennis Schoonderwoerd — Brand Lead Dermatology

Ardennes-étape
Leisure & Tourism

What makes people (not) go to the Ardennes?

ProductInsight Sprint
ProjectGaining insights from behavioural analysis for future positioning
DomainLeisure
Remarkable FactQualitative behavioural interview insights were reinforced with quantitative survey data.

"I really found every stage of the project and all the process we went through really interesting. I am happy to see that everybody in our company is getting inspiration and ideas out of this. Great!"

Froukje Janssen — Marketing Project Officer

Essent
Energy & Sustainability

Create building blocks that generate the right brand-associations and make SME-customers want to stay.

ProductBehavioural Design Sprint + Ideation Sprint
ProjectTranslate Essent Brand Values to positive SME customer experiences
DomainEnergy Services & Sustainability
Remarkable FactSME entrepreneurs valued 'no contact at all' as the best service experience.

"What a joy it was to do this project. Your knowledge and psychological behavioral insights renewed our energy. I had to remind myself a couple of times to 'trust the process' but it was very nice to see how solid all the insights and recommendations came together."

Caroline van Beijnen — Sr. Brand Manager Essent Zakelijk

Rijnland Water Board
Government & NGO

Help farmers to improve water quality by making adjustments to their own business operations.

ProductBehavioural Design Sprint
ProjectCo-developing opportunities with farmers to optimise business and water quality
DomainAgricultural Sector & Sustainability
Remarkable FactFarmers showed us around their property and gave us flowers and plants to take home.

"This was working in a completely different way than we are normally used to. We were looking for a solution that we could get started with right away. All signals are now green."

Manouk Sloothaak — Area Manager, Rijnland Water Board

Rodenbach
Food & Beverage

Finding the best value propositions & brand positioning for the Rodenbach beer brand.

ProductBehavioural Insight Sprint
ProjectResearch & validation of new positioning with Dutch & UK beer lovers
DomainConsumer Goods / Food & Beverage
Remarkable FactWe worked with a creative agency to test, analyse and optimise their advertisement concepts.

"You did not just summarize the insights but you really added psychological value and behavioural insights. Now we know what really works, but also why it works. And we know what we still have to do."

Erik Soeteman — Global Marketing Director, Royal Swinkels Family Brewers

KBC Bank
Finance & Insurance

Interest young clients to start investing.

ProductBehavioural Design Sprint
ProjectGet long-term savers to take the first step towards investing
DomainFinance and Investment
Remarkable Fact"Who would have thought that you could not use investing to get people (start) investing."

"I was impressed with your skills. You can simultaneously supervise a workshop, come up with fresh ideas, make prototypes and write copy. I have never come across all this expertise in 1 person anywhere."

Sofie Oliverio — Service Design Coach, KBC Banking & Insurance

Bristol-Myers Squibb & Pfizer
Pharma & Healthcare

Understand and facilitate GPs' decision-making process to switch treatments.

ProductBehavioural Design Sprint
ProjectLearn what messages initiate GPs to reconsider treatment options
DomainPharmaceutics & Healthcare
Remarkable FactWe fell in love with a whole new world of Atrial Fibrillation in just a few weeks.

"At the beginning of this sprint, you indicated that we would look for the pathway that makes behaviour easier and more logical for our GPs. And we indeed found that pathway."

Paul Goossen — Customer Marketing Manager, Bristol-Myers Squibb

Ministry of Justice & Safety
Government & NGO

Help office employees form hand-washing habits.

ProductIdeation & Implementation Sprint + Pilot Testing
ProjectDesign and test physical interventions to build hand-washing habits
DomainPublic Health / COVID-19
Remarkable FactOur interventions increased individual hand-washing by 165%.

"I am so happy with these results. The order of first doing a Behavioural Design Sprint, then testing the posters and doing an effect measurement worked very well."

Majka van Doorn — Coordinator Behaviour Team, DG Society and Covid-19

Gall & Gall
Food & Beverage

Understanding client behaviour in a fast-changing drinks & beverage industry.

ProductBehavioural Design Sprint + Qualitative Validation
ProjectDevelop tested value propositions and interventions across five domains
DomainFood & Beverage
Remarkable FactDespite new alcohol legislation, we found a strategy to maintain a 'deal feeling' for the consumer.

"We uncovered such a profound and unbelievable array of topics. There was so much energy and appetite to crack this puzzle; it was very high-level quality output and collaboration."

Pieter Saman — CEO Gall & Gall

City of Antwerp
Government & NGO

Help non-digital native citizens to make use of public digital services.

ProductBehavioural Design Sprint
ProjectDesign a digital pathway for people who struggle with digitalisation (Loket op Maat)
DomainPublic Communication & Service Design
Remarkable FactThe challenge was to get people to discard sticky habits without decreasing the city's high service level.

"Jobs-to-be-Done is my new mantra. I am genuinely surprised how inclined we are to approach things inside-out without being aware of it."

Lutgart Martens — Coordinator, City of Antwerp

FrieslandCampina
Food & Beverage

Help people at 65+ consume more protein and remain active.

ProductBehavioural Design Sprint
ProjectCreate advertising frames that make protein yoghurt irresistible
DomainFood & Beverage
Remarkable FactWe tested prototypes twice with the target group to test-proof different frames and optimisation tactics.

"By customizing, we could test proof the prototypes twice at the target group and adapt them along the way. This allowed us to try innovative and exciting approaches and deepen the frames."

Stefanie Kremer — Cluster Leader Consumer Research & Behavior Science

Bristol Myers Squibb Belgium
Pharma & Healthcare

Learn how to approach and convince haematologists.

ProductBehavioural Design Sprint
ProjectFind the most effective ways to present data and collaborate with physicians
DomainPharmaceutics & Healthcare
Remarkable FactWe dug deep into the complex world of a rare disease. We love wicked problems.

"These are a lot of insights, a lot of stuff for us to do, a lot of stuff to implement. We have learned a lot on how to approach physicians differently."

Michaël Magagnin — Senior Product Manager Hematology/Oncology Benelux

Beat
Tech & Digital

Attract and retain riders and drivers for car hailing app Beat in South America.

ProductBehavioural Design Academy
ProjectEmbed behavioural design in campaign briefing templates globally
DomainTech in Transportation
Remarkable FactBeat is the fierce challenger to Uber and Lyft in Latin America.

"We have infused our briefing template with the 'behavioural design methodology' to enforce marketers to think about pains, gains, anxieties and comforts. This is now the standard briefing template for all our campaigns globally."

Dave Westerhoff — Global Marketing Director

UNHCR
Government & NGO

Engage Australian female business leaders to support refugee women.

ProductBehavioural Design Sprint + Ideation Sprint
ProjectDesign of new fundraising product for the Australian market
DomainNGO / Fundraising
Remarkable FactWe designed multiple propositions and prototyped, tested and improved them with Australian female business leaders.
Goed op Weg
Sustainable Mobility

Make car drivers choose alternative options for driving.

ProductInsight Sprint
ProjectReduce car use in Utrecht province supporting the 'Goed op Weg' project
DomainSustainable Mobility
Remarkable FactEven for the most devoted car users we found insights to change behaviour.

"By gaining insights through interviews with the target group, we let the actual car driver decide what type of campaign works best for them. It considerably raised our confidence in the effectiveness of the campaign."

Wijnand van der Werf — Campaign Manager Goed op Weg

GGD Zeeland
Pharma & Healthcare

Increase flu vaccination among healthcare employees.

ProductIdeation Sprint + Implementation
ProjectRethink how doubts about vaccination are addressed
DomainHealth Care
Remarkable FactVaccination increased up to threefold in participating organisations.
Prosus
Tech & Digital

Improve the Talent Acquisition Journey.

ProductBehavioural Design Sprint
ProjectOptimise the talent acquisition flow from vacancy to hire
DomainVenture Capital / Tech / HR
Remarkable FactThe Prosus Talent Acquisition team is always looking for talents that could transform ventures into 1B+ companies.
Royal FloraHolland
Agriculture & Wholesale

Increase prosocial behaviour.

ProductBehavioural Design Training and Implementation Sprint
ProjectCampaign to turn social safety concerns into strong positive social norms
DomainWholesale & Logistics
Remarkable FactThere were concerns employees wouldn't want to be photographed, but enthusiasm grew so fast that people had to be turned down.
ABN AMRO
Finance & Insurance

Get mortgage owners to act upon their debts now, to avoid getting into financial problems later.

ProductBehavioural Design Sprint
ProjectCustomer activation strategy
DomainFinance and Insurance
Remarkable FactOur client reported a huge uplift in the number of people that took the necessary steps to get grip on their mortgage debt.
ANWB
Mobility & Consumer

Prevent people from touching their smartphone while driving.

ProductBehavioural Design Sprint + Ideation Sprint
ProjectValue Proposition Design, Service Design + Prototyping interventions
DomainPublic Domain / Government
Remarkable FactPrototypes developed in co-creation with kids.
Heineken
Food & Beverage

Achieve zero waste during festivals and concerts.

ProductIdeation Sprint
ProjectInnovation project to re-think the waste flow at festivals
DomainConsumer Goods / Entertainment
Remarkable FactThis sprint generated experiments in 5 markets.
Sportcity & Fit For Free
Sport & Health

Help people to build up a workout routine that lasts.

ProductIn-company Training, Ideation Sprints
ProjectProduct Design, Service Design, Branding, UX and CRM
DomainHealth and Fitness
Remarkable FactSportcity / Fit For Free saw a spectacular improvement in campaign and conversion effectiveness.

"SUE helped us to put a deep understanding of the psychology of our customers at the heart of everything we do."

Sabine Kloos — CEO NIBS Holding

Beweging 3.0
Pharma & Healthcare

Attract and retain healthcare professionals without a change in salary or workload.

ProductBehavioural Design Sprint + In-company Training
ProjectRetain talent + transform culture
DomainPublic Domain / Healthcare
Remarkable FactWe are involved in a long-term process to help the organisation put the healthcare worker first in everything they do.
Roche
Pharma & Healthcare

Transform the way of working into a culture of collaboration.

ProductIn-company Behavioural Design Academy
ProjectUpskilling training / team development
DomainHealth & Life Sciences
Remarkable FactRoche HQ in Switzerland has by far the most amazing training venue ever.
Bovag Bovemij
Mobility & Insurance

Create a human-centered roadside assistance product.

ProductBehavioural Design Sprint
ProjectCreate a competitive RA product that car salesmen want to sell and car buyers want to buy
DomainAutomotive Industry & Insurance
Remarkable FactThe team consisted of Bovemij, Bovag and RDC: different expert views combined.
FrieslandCampina milk
Food & Beverage

Understand how you can make people fall in love with drinking milk again.

ProductIdeation Sprint
ProjectValue Proposition Design / Framing Strategy
DomainFood and Beverage
Remarkable FactIn only three days we prototyped and tested more than 20 value propositions.
VVD logo
Government & NGO

Beat extremism and populism in The Netherlands and win the elections.

ProductConsultancy, Training
ProjectCampaign Strategy of the elections 2017 and beyond
DomainPolitical Campaigning, Public Domain
Remarkable FactOur selfies with the Prime Minister at election night: priceless.

"I can't talk about this stuff, otherwise I have to kill you."

Bas Erlings — Head of Strategy, VVD

Board of Innovation
Tech & Digital

Activate mothers in Brazil and Mexico to get a Dengue vaccine for their kids.

ProductBehavioural Designer in Residence, Behavioural Research
ProjectA big innovation project for a major pharma client
DomainInnovation, Healthcare and Life Sciences
Remarkable FactThis unexpected collaboration between two independent consultancies begs for more.
Federal Government Belgium
Government & NGO

Make social security more human-centric.

ProductBehavioural Design Sprint + Training
ProjectTransformation to a more customer-centric government
DomainGovernment
Remarkable FactOne of the big insights: we often don't realise what levels of stress citizens experience in every interaction with the Social Security Department.
Swinkels Family Brewers
Food & Beverage

Get people to switch from drinking alcoholic beer to drinking Bavaria 0.0% beer.

ProductIdeation Sprint
ProjectInnovation Strategy for the 0.0% beer category
DomainFood and Beverage
Remarkable FactWe had the privilege of having the legendary Swinckels Family Brewers themselves participate in this sprint.
Osmosis
Tech & Digital

Get IT managers to embrace security awareness services.

ProductIdeation Sprint
ProjectCreate a security awareness solution that supports IT managers to make their company safer
DomainSecurity & IT
Remarkable FactWe assisted Osmosis with an ideation sprint as part of their project for The Security Factory.
Centraal Beheer Achmea
Finance & Insurance

Get people to contact Centraal Beheer for more than just insurances.

ProductBehavioural Design Sprints + Consultancy + Training
ProjectMission 2020: transformation to a customer-centric company
DomainBanking and Insurance
Remarkable FactThe "Klushulp" proposition became a massive success in The Netherlands.
eBay & Marktplaats
Tech & Digital

Increase customer engagement on the ECG platforms using the Psychology of Trade.

ProductIn-company Training Programme Behavioural Design
ProjectPsychology of Trade University across seven markets
DomainTech
Remarkable FactWe trained global teams with sessions in Amsterdam, Berlin and Sydney.
Rotterdam The Hague Airport
Mobility & Transport

Design a smooth traveller journey at Rotterdam The Hague Airport during major renovations.

ProductIdeation Sprint
ProjectBehavioural psychology ideas turned into prototypes to improve the passenger journey
DomainTravel & Transportation
Remarkable FactWe worked during one of the biggest storms to ever travel across The Netherlands. All flights were cancelled but we worked on. A storm in a storm.
Medtronic
Pharma & Healthcare

Design a value proposition and customer-acquisition strategy for the Guardian Connect.

ProductBehavioural Design Sprint + Ideation Sprint
ProjectDevelop a customer acquisition strategy for the Guardian Connect
DomainHealth and Life Science, Tech
Remarkable FactWe discovered in our research that a bug turned out to be a feature.
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