35 Cases • 45+ Countries

Behavioural Design in practice

From pharmaceutical launches to government policy, from fintech to FMCG. See how we help organisations drive meaningful, lasting behaviour change.

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SUE Behavioural Design cases illustration
35+Published cases
15 yearsExperience
45+Countries
9.3/10Average rating
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Pharma & Healthcare

What happens in the heads of dermatologists when they consider new treatments?

"With the help of SUE Behavioural Design, we gained unique insights into the behaviours of our target group."

BMS NL Dermatology
Leisure & Tourism

What makes people (not) go to the Ardennes?

"I am happy to see that everybody in our company is getting inspiration and ideas out of this. Great!"

Ardennes-étape
Energy & Sustainability

Create building blocks that generate the right brand associations and make SME customers want to stay.

"Your knowledge and psychological behavioural insights renewed our energy. It was very nice to see how solid all the insights came together."

Essent
Government & NGO

Help farmers to improve water quality by making adjustments to their own business operations.

"This was working in a completely different way than we are normally used to. All signals are now green."

Rijnland Water Board
Food & Beverage

Finding the best value propositions & brand positioning for the Rodenbach beer brand.

"Now we know what really works, but also why it works. And we know what we still have to do."

Rodenbach
Finance & Insurance

Interest young clients in taking the first step towards investing.

"You can simultaneously supervise a workshop, come up with fresh ideas, make prototypes and write copy. I have never come across this expertise in 1 person anywhere."

KBC Bank
Pharma & Healthcare

Understand and facilitate GPs' decision-making process to switch treatments.

"We would look for the pathway that makes behaviour easier and more logical for our GPs. And we indeed found that pathway."

Bristol-Myers Squibb & Pfizer
Government & NGO

Help office employees form hand-washing habits.

"I am so happy with these results. We can roll this out with confidence." Our interventions increased individual hand-washing by 165%.

Ministry of Justice & Safety
Food & Beverage

Understanding client behaviour in a fast-changing drinks & beverage industry.

"There was so much energy and appetite to crack this puzzle. It was very high-level quality output and collaboration."

Gall & Gall
Government & NGO

Help non-digital native citizens to make use of public digital services.

"Jobs-to-be-Done is my new mantra. I am genuinely surprised how inclined we are to approach things inside-out without being aware of it."

City of Antwerp
Food & Beverage

Help people at 65+ consume more protein and remain active.

"This allowed us to try innovative and exciting approaches and deepen the frames. Really fascinating."

FrieslandCampina
Pharma & Healthcare

Learn how to approach and convince haematologists in a fundamentally different way.

"We have learned a lot on how to approach physicians differently and implement things in a way that works for them."

Bristol Myers Squibb Belgium
Tech & Digital

Attract and retain riders and drivers for car-hailing app Beat in South America.

"Behavioural design is now the standard briefing template for all our campaigns globally."

Beat
Government & NGO

Engage Australian female business leaders to support refugee women.

We designed multiple propositions and prototyped, tested and improved them with Australian female business leaders.

UNHCR
Sustainable Mobility

Make car drivers choose alternative options for driving.

"We let the actual car driver decide what type of campaign works best for them. It considerably raised our confidence."

Goed op Weg
Pharma & Healthcare

Increase flu vaccination among healthcare employees.

Vaccination increased up to threefold in participating organisations.

GGD Zeeland
Tech & Digital

Improve the Talent Acquisition journey from vacancy to hire.

The Prosus Talent Acquisition team is always looking for talents that could transform ventures into 1B+ companies.

Prosus
Agriculture & Wholesale

Increase prosocial behaviour on the work floor.

Enthusiasm grew so fast that people had to be turned down for the photo shoot.

Royal FloraHolland
Finance & Insurance

Get mortgage owners to act upon their debts now, to avoid financial problems later.

Our client reported a huge uplift in the number of people who took the necessary steps to get grip on their mortgage debt.

ABN AMRO
Mobility & Consumer

Prevent people from touching their smartphone while driving.

Prototypes were co-created with children.

ANWB
Food & Beverage

Achieve zero waste during festivals and concerts.

This sprint generated experiments in 5 markets.

Heineken
Sport & Health

Help people to build up a workout routine that lasts.

"SUE helped us to put a deep understanding of the psychology of our customers at the heart of everything we do."

Sportcity & Fit For Free
Pharma & Healthcare

Attract and retain healthcare professionals without a change in salary or workload.

We are involved in a long-term process to help the organisation put the healthcare worker first in everything they do.

Beweging 3.0
Pharma & Healthcare

Transform the way of working into a culture of genuine collaboration.

Roche HQ in Switzerland has by far the most amazing training venue ever.

Roche
Mobility & Insurance

Create a human-centred roadside assistance product dealers want to sell and drivers want to buy.

The team consisted of Bovemij, Bovag and RDC: three different expert views combined in one sprint.

Bovag Bovemij
Food & Beverage

Understand how you can make people fall in love with drinking milk again.

In only three days we prototyped and tested more than 20 value propositions.

FrieslandCampina milk
Government & NGO

Beat extremism and populism in The Netherlands and win the elections.

"I can't talk about this stuff, otherwise I have to kill you."

Tech & Digital

Activate mothers in Brazil and Mexico to get a Dengue vaccine for their kids.

This unexpected collaboration between two independent consultancies begs for more.

Board of Innovation
Government & NGO

Make social security more human-centric.

We often don't realise what levels of stress citizens experience in every interaction with the Social Security Department.

Food & Beverage

Get people to switch from drinking alcoholic beer to Bavaria 0.0%.

We had the privilege of having the legendary Swinckels Family Brewers themselves participate in this sprint.

Swinkels Family Brewers
Tech & Digital

Get IT managers to embrace security awareness services.

We assisted Osmosis with an ideation sprint as part of their project for The Security Factory.

Osmosis
Finance & Insurance

Get people to contact Centraal Beheer for more than just insurances.

The "Klushulp" proposition we prototyped and refined became a massive success in The Netherlands.

Centraal Beheer Achmea
Tech & Digital

Increase customer engagement on the ECG platforms using the Psychology of Trade.

We trained global teams with sessions in Amsterdam, Berlin and Sydney.

eBay & Marktplaats
Mobility & Transport

Design a smooth traveller journey at Rotterdam The Hague Airport during major renovations.

We worked during one of the biggest storms to ever travel across The Netherlands. All flights were cancelled but we worked on. A storm in a storm.

Rotterdam The Hague Airport
Pharma & Healthcare

Design a value proposition and customer-acquisition strategy for the Guardian Connect.

We discovered in our research that a bug turned out to be a feature.

Medtronic
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