Change rarely fails because the strategy was wrong. It fails because people are, simply, human. This training gives you the behavioural science insights to work with that reality rather than against it.
Suitable for
9.7/10 Springest · 10,000+ professionals trained · EQAC accredited
AI can write a change plan. AI can generate communications. But AI does not understand why your team is truly resisting. Those who grasp the psychology of change brief AI better and design interventions that actually work. This is what you learn in this training. A method rooted in behavioural science, amplified by AI as a toolbox. The difference is never in the plan. It is in the people.
At your own pace online for the individual professional, or as a powerful one-day team training applied to your own change challenge.
I want to learn how to lead change that people embrace
13 video lessons you follow at your own pace, applied to your own change challenge. With personal feedback and lifetime access to all materials and tools.
Not satisfied? We will make it right.
We want to learn as a team how to lead our change more effectively
An intensive day in which the team applies the same behavioural science framework directly to your own change challenge. Your team leaves the day with a shared understanding and a concrete intervention plan.
No obligation · Response within 1 working day · Limited availability per quarter
Both routes are built on the same behavioural science framework, but offered in the format that suits your situation. Click below to view the programme for the route you want to follow.
Please note: the curricula overlap in themes, but are not identical. The online training builds knowledge step by step across 13 lessons. The team training is an intensive day in which the same behavioural science framework is applied directly to a shared change challenge within your organisation. Both paths lead to the same outcome, via a different route.
13 video lessons, each with a concrete exercise based on your own change challenge. You build a complete intervention plan step by step.
Lesson 1
Why logical arguments fail and what truly drives your team
Lesson 2
The hidden evaluation criteria that determine whether people embrace or reject change
Lesson 3
How to diagnose the four forces that push people towards or away from change
Lesson 4
The deeper needs people are trying to fulfil through their work
Lesson 5
Communicating change so people listen: speak to imagination and emotion, not just logic
Lesson 6
Starting from their world to design change that people genuinely want
Lesson 7
How small contextual adjustments bring about large behaviour shifts
Lesson 8
Designing interventions at precisely the moments when choices are made
Lesson 9
Making desired behaviour automatic so it holds under pressure and stress
Lesson 10
How resistance reveals exactly what is missing in your change strategy
Lesson 11
Proven psychological principles that strengthen your influence as a leader
Lesson 12
Why iteration works better than perfection for lasting transformation
Lesson 13
Becoming a leader who designs transformation rather than demands it
13 lessons · lifetime access · certificate · €690 excl. VAT
Enrol nowAn intensive day focused on your change challenge. The team leaves with a shared understanding and a concrete intervention plan that can be applied the very next day.
The team learns to look at the psychological forces behind resistance and behaviour. You work immediately with your own change challenge.
Based on the diagnosis, the team designs concrete behavioural interventions. You translate insights into a plan that can be put into action the very next day.
€7,990 excl. VAT · 1 day · 8–16 participants · at your location or at SUE
Schedule a no-obligation call →
Trainer & Consultant
Experienced trainer at the intersection of Behavioural Design, people & culture strategy and wellbeing programmes. Helps organisations understand human behaviour énd steer it positively.
Trainer & Consultant
Combines behavioural science with sustainability and healthcare. Specialist in lasting change at individual, organisational, and societal level.
Trainer & Consultant
Founder of the Behavioural Design Circle at ABN AMRO. More than 25 years of marketing experience at the intersection of CX, propositions, and behaviour change.
Founder & CEO SUE
The online training consists of video lessons presented by Astrid, the founder of SUE and author of the books ‘The Art of Designing Behaviour’ and ‘The Happiness Code’. She developed the training based on years of experience with behaviour change assignments.
After the training you go home with tools, frameworks, and an AI expert that stay with you forever. Free for all participants.
Behavioural Design Toolkit
Ready to deploy on your work. The method, the tools, and the practical shortcut cards that help you get results quickly.
The tool that lets you surface the forces between current and desired behaviour.
Overview of the most effective interventions for making behaviour easier. Immediately applicable to your own behaviour challenges.
Overview of the most effective interventions for increasing motivation. Immediately applicable to your own behaviour challenges.
The principles for lasting behaviour change, compactly summarised. Includes a worksheet for designing AGAIN strategies for your case.
Discover the real motivations behind choices. Map the functional, emotional, and social jobs of your target audience.
Gather in-depth behavioural insights with the right questions. Step-by-step plan and question list for qualitative interviews with your target audience.
Formulate a sharp behaviour challenge as the foundation for your intervention design. With cheat card and fill-in worksheet for immediate use.
Test your behavioural interventions quickly and cheaply before rolling them out. Step-by-step plan for lo-fi prototyping based on the Behavioural Design method.
10,000+ behaviour professionals. Monthly case calls, an active community, and free access to new templates and updates.
Officially recognised by EQAC. Confirms your expertise in Behavioural Design. You also receive a digital version you can share on LinkedIn.
After the training you receive unlimited free access to your own AI expert, trained on Behavioural Design and leadership transformation. The Guru knows exactly why change gets stuck — and how to make it land behaviourally. Available 24/7 as your personal expert for:
“I now understand why our transformation kept stalling.”
“The Guru helps me design buy-in instead of forcing it.”
“Behavioural science makes change management a real discipline.”
ChatGPT GPT
Claude Skill
Copilot Agent
Gemini Gem













The online training is a self-paced learning programme of 13 lessons you follow at your own speed, with your personal change challenge as the common thread. The team training is an intensive one-day session in which the entire team works together on one shared challenge from your organisation. The themes overlap, but the curriculum is not identical: the team training is tailored more deeply to your specific context and is customised by the trainer.
The videos are in English, but subtitles are available in five languages: English, Dutch, German, Swedish, and Finnish. Feedback on your exercises is provided in Dutch or English, as you prefer. The team training is offered in both Dutch and English.
The 13 lessons each average 20 to 30 minutes, supplemented by a direct exercise based on your case. You can complete the training in a week, but you have lifetime access and can set your own pace entirely. You can always revisit or replay lessons whenever you need them.
The team training preferably takes place at our location in Amsterdam. This provides an environment free from office distractions, which significantly increases focus and learning effect. An in-company variant at your premises is possible by arrangement. The day runs approximately 09:00–17:00 and is divided into a diagnosis phase and an intervention phase, with your own change challenge as the common thread. The price of €7,990 excl. VAT is per group, for 8 to 16 participants.
No, the Deep Dive is also accessible without prior knowledge of the Fundamentals Course. You learn the relevant behavioural science concepts within the context of change management. Have you already completed the Fundamentals? Then you deepen existing knowledge and learn to apply it specifically to change programmes.
Yes, all participants in the team training receive a personal certificate from SUE Behavioural Design Academy at the end of the day. Participants in the online training receive their certificate upon completing all 13 lessons.
The training is structured in modules you work through at your own pace. Each lesson combines video, theory, and a direct practical assignment based on your own change challenge. You also receive tools, templates, and e-books to apply insights immediately. You have lifetime access to all materials and can always revisit or replay lessons when you need them.
Yes. After completing the training you gain access to the SUE Behavioural Design Club, our community for professionals who apply behavioural science. You can exchange experiences, ask questions, and benefit from additional learning material. You receive the link and instructions once you have completed the training.
Change programmes that stall cost organisations an average of tens of per cent of the project budget, plus months of lost time. This training gives you the insight and tools to predict and remove resistance, so adoption happens faster. Participants report that after the training they are better able to organise buy-in, communicate more effectively about change, and spend less energy on "getting people on board." For a team training: your team leaves the day with a concrete intervention plan for your own change challenge, ready to deploy immediately.
For the team training, payment by invoice is standard. After the intake conversation you will receive a quote and invoice.
The online training is paid directly online at enrolment (credit card or iDEAL). After payment you automatically receive an invoice by e-mail.
Would you like to give multiple colleagues access to the online training at the same time? This is possible via our team licence, with invoicing arranged accordingly. Please get in touch via the contact form for a quote.
Yes. Via a team licence multiple colleagues gain access to the online training. As manager or team leader you receive progress reports for all participants, so you can monitor and support the learning process.
Team access is invoiced by invoice. Please get in touch via the contact form for more information and a quote.
SUE is a pioneer in making behavioural science practically applicable. We developed the SUE Influence Framework, which we use daily for clients worldwide. Our unique position as both an Academy and a Consultancy means our training is not theoretical, but proven in practice, continuously enriched with insights from real client challenges. We are also the authors of the #1 bestseller The Art of Designing Behaviour. With training in the areas of marketing, leadership, CX, change management, and AI we offer a complete learning path for every professional who wants to influence behaviour.
Start today online at your own pace, or schedule a conversation about a bespoke team training for your organisation.