Deep Dive · Leading Change & Transformation

From change people have to accept, to change they want to embrace.

Change rarely fails because the strategy was wrong. It fails because people are, simply, human. This training gives you the behavioural science insights to work with that reality rather than against it.

Suitable for

Government Management Communications HR Marketing Sustainability Change Management

9.7/10 Springest  ·  10,000+ professionals trained  ·  EQAC accredited

Leaders and managers during the Leading Change & Transformation training by SUE Behavioural Design
Heineken ING Bank KPN Eneco ANWB Randstad Amnesty International Roche Adyen European Commission Centraal Beheer Achmea DPG Media City of Amsterdam Sony eBay Heineken ING Bank KPN Eneco ANWB Randstad Amnesty International Roche Adyen European Commission Centraal Beheer Achmea DPG Media City of Amsterdam Sony eBay
Who is this for?

This training is especially for

Senior leaders & executives Who are tired of change initiatives losing momentum after launch and want to achieve genuinely lasting transformation.
Change managers Who want to go beyond stakeholder presentations and drive real adoption and behaviour change.
Team leaders Who want to influence behaviour without relying on authority, mandates, or constant micromanagement.
Department heads Who need cross-functional collaboration but keep running into invisible barriers such as territorial behaviour and comfort zones.
Operational leaders Who are rolling out new processes, systems, or ways of working where adoption is voluntary but critical.
Anyone Who wants to understand why change is so difficult and how to systematically overcome inertia and resistance.
What you can do with it

This is what will be different after the training

You understand why people truly resist Not "they don't want to," but exactly which psychological forces are holding them back — and how to remove them.
You design change people choose for themselves No coercion. You create the conditions in which the new behaviour becomes the most logical choice.
You build buy-in faster You know which messages land with which people, and when to deliver them for maximum effect.
You diagnose stalled change programmes Using the Influence Framework you analyse exactly where things break down and which intervention makes the difference.
You have a repeatable framework Not a collection of tips. A systematic method you can apply to every future change challenge you encounter.
You speak the language of human behaviour Not of processes and structures, but of the psychology that drives behaviour. That is the difference that matters.

Behavioural Design × AI: The combination that gets people on board

AI can write a change plan. AI can generate communications. But AI does not understand why your team is truly resisting. Those who grasp the psychology of change brief AI better and design interventions that actually work. This is what you learn in this training. A method rooted in behavioural science, amplified by AI as a toolbox. The difference is never in the plan. It is in the people.

SUE trainer Leading Change & Transformation
Step 1
Recognising resistance before it escalates You use AI as a diagnostic instrument to detect and interpret behavioural patterns in your team. So you intervene earlier and work less reactively.
Step 2
Strengthening your change approach with AI You brief AI with behavioural insights and generate communications and interventions that genuinely connect with the psychology of your team. Not generic output, but work tailored to your specific change challenge.
Step 3
Making diagnoses faster with the Influence Framework With AI as a co-pilot you work faster through the analysis of what is really going on. You design interventions that work — not ones that people work around.
Step 4
Building your own Leading Change AI Assistant You build a personal AI assistant that guides you through every new change challenge, as a GPT, Claude Skill, or Copilot Agent. Not as a gadget, but as a thinking partner that understands how people truly change.
Behavioural Science Behavioural Science
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Power of AI Power of AI
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People who embrace change People who embrace change
How do you want to learn?

Two ways to take the Deep Dive

At your own pace online for the individual professional, or as a powerful one-day team training applied to your own change challenge.

Online training Leading Change & Transformation by SUE Behavioural Design
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Language English
Subtitles 🇬🇧 EN   🇳🇱 NL   🇩🇪 DE   🇸🇪 SE   🇫🇮 FI
Feedback Dutch & English
Team at work during the in-company Leading Change & Transformation training by SUE Behavioural Design
Google 4.8/5 Bloomville 5 stars Springest 9.7 EQAC accredited
What you learn

Change that sticks starts with human behaviour

Behaviour does not change through more communication, more persuasion, or more pressure. It changes when you understand the psychological forces that hold people back or set them in motion. This is precisely what you can steer after this Deep Dive.

Understanding how your team truly makes decisions You learn the hidden evaluation criteria that determine whether people embrace or reject change, beyond the rational explanation.
Turning resistance into information You learn to see resistance not as an obstacle but as a diagnostic signal: it tells you exactly which psychological block you need to remove.
Designing environments where good behaviour comes naturally You learn how small contextual adjustments cause large behaviour shifts — without pressure or persuasion.
Embedding change so it becomes a habit You learn how to anchor new behaviour in daily routines, so the change persists even after the launch excitement has faded.
Behavioural Science Behavioural Science
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Your change challenge Your change challenge
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People who embrace change People who embrace change
Participants working with the SUE Influence Framework
The programme

What will you learn?

Both routes are built on the same behavioural science framework, but offered in the format that suits your situation. Click below to view the programme for the route you want to follow.

10,000+ Professionals trained
45+ Countries
9.7/10 Average rating
15 years Experience

Please note: the curricula overlap in themes, but are not identical. The online training builds knowledge step by step across 13 lessons. The team training is an intensive day in which the same behavioural science framework is applied directly to a shared change challenge within your organisation. Both paths lead to the same outcome, via a different route.

13 video lessons, each with a concrete exercise based on your own change challenge. You build a complete intervention plan step by step.

Lesson 1

Why your team resists change

Why logical arguments fail and what truly drives your team

Lesson 2

How your team truly makes decisions

The hidden evaluation criteria that determine whether people embrace or reject change

Lesson 3

Mapping the forces behind resistance

How to diagnose the four forces that push people towards or away from change

Lesson 4

Discovering what truly motivates your team

The deeper needs people are trying to fulfil through their work

Lesson 5

Speaking the language of change

Communicating change so people listen: speak to imagination and emotion, not just logic

Lesson 6

Connecting change to what matters to your team

Starting from their world to design change that people genuinely want

Lesson 7

Designing environments that trigger better decisions

How small contextual adjustments bring about large behaviour shifts

Lesson 8

Creating triggers at the right decision moment

Designing interventions at precisely the moments when choices are made

Lesson 9

Building team habits that endure

Making desired behaviour automatic so it holds under pressure and stress

Lesson 10

Turning resistance into progress

How resistance reveals exactly what is missing in your change strategy

Lesson 11

Applying behavioural science to leadership

Proven psychological principles that strengthen your influence as a leader

Lesson 12

Sustaining change beyond the launch

Why iteration works better than perfection for lasting transformation

Lesson 13

The behavioural leader

Becoming a leader who designs transformation rather than demands it

13 lessons · lifetime access · certificate · €690 excl. VAT

Enrol now

An intensive day focused on your change challenge. The team leaves with a shared understanding and a concrete intervention plan that can be applied the very next day.

Diagnosis session during behavioural design team training Leading Change & Transformation
Part 1

Diagnosis

The team learns to look at the psychological forces behind resistance and behaviour. You work immediately with your own change challenge.

  • 01Why your team resists change
  • 02How your team truly makes decisions
  • 03Mapping the forces behind resistance
  • 04Discovering what truly motivates your team
  • 05Connecting change to what matters to your team
Working on a real case from your organisation
Part 2

Intervention

Based on the diagnosis, the team designs concrete behavioural interventions. You translate insights into a plan that can be put into action the very next day.

  • 01Designing environments that trigger better decisions
  • 02Creating triggers at the right decision moment
  • 03Building team habits that endure
  • 04Turning resistance into progress
  • 05Applying behavioural science to leadership
You leave with a concrete, immediately actionable intervention plan
Materials and tools for team training

€7,990 excl. VAT · 1 day · 8–16 participants · at your location or at SUE

Schedule a no-obligation call →
Your trainers

Guided by experienced Behavioural Design consultants

Kirsten Kremer, trainer SUE Behavioural Design

Kirsten Kremer

Trainer & Consultant

Experienced trainer at the intersection of Behavioural Design, people & culture strategy and wellbeing programmes. Helps organisations understand human behaviour énd steer it positively.

Birgitta Vrins, trainer SUE Behavioural Design

Birgitta Vrins

Trainer & Consultant

Combines behavioural science with sustainability and healthcare. Specialist in lasting change at individual, organisational, and societal level.

Mylene Samuels, trainer SUE Behavioural Design

Mylene Samuels

Trainer & Consultant

Founder of the Behavioural Design Circle at ABN AMRO. More than 25 years of marketing experience at the intersection of CX, propositions, and behaviour change.

Astrid Groenewegen, founder SUE Behavioural Design

Astrid Groenewegen

Founder & CEO SUE

The online training consists of video lessons presented by Astrid, the founder of SUE and author of the books ‘The Art of Designing Behaviour’ and ‘The Happiness Code’. She developed the training based on years of experience with behaviour change assignments.

It's more than a training

Your practical Behavioural Design Toolkit

After the training you go home with tools, frameworks, and an AI expert that stay with you forever. Free for all participants.

Behavioural Design Toolkit

Frameworks, cheat cards & canvases

Ready to deploy on your work. The method, the tools, and the practical shortcut cards that help you get results quickly.

Frameworks
Templates
Cheat Cards
Free for participants
Behavioural Design Toolkit materials
Included for all participants
Framework + Canvas

SUE Behavioural Design Canvas

The tool that lets you surface the forces between current and desired behaviour.

SUE Influence Framework Influence Canvas
Cheat Card

CAN Interventions

Overview of the most effective interventions for making behaviour easier. Immediately applicable to your own behaviour challenges.

CAN Interventions part 1 CAN Interventions part 2
Cheat Card

WANT Interventions

Overview of the most effective interventions for increasing motivation. Immediately applicable to your own behaviour challenges.

WANT Interventions part 1 WANT Interventions part 2
Cheat Card

AGAIN Principles

The principles for lasting behaviour change, compactly summarised. Includes a worksheet for designing AGAIN strategies for your case.

AGAIN Principles part 1 AGAIN Principles part 2
Canvas + Cheat Sheet

Jobs-to-be-Done Canvas + Cheat Sheet

Discover the real motivations behind choices. Map the functional, emotional, and social jobs of your target audience.

JTBD Canvas JTBD Cheat Sheet
Guide

Behavioural Interview Guide

Gather in-depth behavioural insights with the right questions. Step-by-step plan and question list for qualitative interviews with your target audience.

Interview Guide part 1 Interview Guide part 2
Cheat Sheet

Behavioural Statement

Formulate a sharp behaviour challenge as the foundation for your intervention design. With cheat card and fill-in worksheet for immediate use.

Behavioural Statement part 1 Behavioural Statement part 2
Guide

Prototyping Guide

Test your behavioural interventions quickly and cheaply before rolling them out. Step-by-step plan for lo-fi prototyping based on the Behavioural Design method.

Prototyping Guide part 1 Prototyping Guide part 2
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BD × AI Guru

The SUE Behavioural Design AI Guru, free and unlimited

After the training you receive unlimited free access to your own AI expert, trained on Behavioural Design and leadership transformation. The Guru knows exactly why change gets stuck — and how to make it land behaviourally. Available 24/7 as your personal expert for:

Analysing resistance Designing buy-in Activating leaders Embedding change

“I now understand why our transformation kept stalling.”

“The Guru helps me design buy-in instead of forcing it.”

“Behavioural science makes change management a real discipline.”

SUE Behavioural Design AI Guru
ChatGPT GPT
Claude Skill
Copilot Agent
Gemini Gem
BD Framework
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AI Platform
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The Professional Edge
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SUE | Behavioural Design Club

Not learning once, but continuing to grow in a club of impact makers

  • Monthly exclusive events — From expert sessions and workshops to hackathons and networking drinks
  • Ongoing deepening — Webinars, Q&As, and masterclasses that keep your knowledge current
  • Professional network — Connection with like-minded professionals from diverse sectors
  • Practice-oriented exchange — Share cases, receive feedback, and learn from each other's experiences
  • Early access — Be the first to access new tools and methodologies
SUE Behavioural Design Club event SUE Behavioural Design Club community SUE Behavioural Design Club virtual
A glimpse

Online or together with your team

Presenting a behavioural intervention to the group
Online training Leading Change on laptop
Engaged participant during the training
Participants collaborating on a case
Going deeper during the training
Team working on a change challenge during workshop
Informal conversation during the break
Online coaching session Leading Change
Group applauds after a presentation
Participant following online training
Participants in active discussion
Energetic learning environment at SUE Amsterdam
Participant working on an intervention design
Frequently asked questions

We think you still want to know this

The online training is a self-paced learning programme of 13 lessons you follow at your own speed, with your personal change challenge as the common thread. The team training is an intensive one-day session in which the entire team works together on one shared challenge from your organisation. The themes overlap, but the curriculum is not identical: the team training is tailored more deeply to your specific context and is customised by the trainer.

The videos are in English, but subtitles are available in five languages: English, Dutch, German, Swedish, and Finnish. Feedback on your exercises is provided in Dutch or English, as you prefer. The team training is offered in both Dutch and English.

The 13 lessons each average 20 to 30 minutes, supplemented by a direct exercise based on your case. You can complete the training in a week, but you have lifetime access and can set your own pace entirely. You can always revisit or replay lessons whenever you need them.

The team training preferably takes place at our location in Amsterdam. This provides an environment free from office distractions, which significantly increases focus and learning effect. An in-company variant at your premises is possible by arrangement. The day runs approximately 09:00–17:00 and is divided into a diagnosis phase and an intervention phase, with your own change challenge as the common thread. The price of €7,990 excl. VAT is per group, for 8 to 16 participants.

No, the Deep Dive is also accessible without prior knowledge of the Fundamentals Course. You learn the relevant behavioural science concepts within the context of change management. Have you already completed the Fundamentals? Then you deepen existing knowledge and learn to apply it specifically to change programmes.

Yes, all participants in the team training receive a personal certificate from SUE Behavioural Design Academy at the end of the day. Participants in the online training receive their certificate upon completing all 13 lessons.

The training is structured in modules you work through at your own pace. Each lesson combines video, theory, and a direct practical assignment based on your own change challenge. You also receive tools, templates, and e-books to apply insights immediately. You have lifetime access to all materials and can always revisit or replay lessons when you need them.

Yes. After completing the training you gain access to the SUE Behavioural Design Club, our community for professionals who apply behavioural science. You can exchange experiences, ask questions, and benefit from additional learning material. You receive the link and instructions once you have completed the training.

Change programmes that stall cost organisations an average of tens of per cent of the project budget, plus months of lost time. This training gives you the insight and tools to predict and remove resistance, so adoption happens faster. Participants report that after the training they are better able to organise buy-in, communicate more effectively about change, and spend less energy on "getting people on board." For a team training: your team leaves the day with a concrete intervention plan for your own change challenge, ready to deploy immediately.

For the team training, payment by invoice is standard. After the intake conversation you will receive a quote and invoice.

The online training is paid directly online at enrolment (credit card or iDEAL). After payment you automatically receive an invoice by e-mail.

Would you like to give multiple colleagues access to the online training at the same time? This is possible via our team licence, with invoicing arranged accordingly. Please get in touch via the contact form for a quote.

Yes. Via a team licence multiple colleagues gain access to the online training. As manager or team leader you receive progress reports for all participants, so you can monitor and support the learning process.

Team access is invoiced by invoice. Please get in touch via the contact form for more information and a quote.

SUE is a pioneer in making behavioural science practically applicable. We developed the SUE Influence Framework, which we use daily for clients worldwide. Our unique position as both an Academy and a Consultancy means our training is not theoretical, but proven in practice, continuously enriched with insights from real client challenges. We are also the authors of the #1 bestseller The Art of Designing Behaviour. With training in the areas of marketing, leadership, CX, change management, and AI we offer a complete learning path for every professional who wants to influence behaviour.

Ready to get started?

Choose the format that suits you

Start today online at your own pace, or schedule a conversation about a bespoke team training for your organisation.

Leading Change & Transformation · Online €690 · Team training €7,990