Behavioural Design for communication professionals

Take your communication from informing to changing behaviour.

People read your message. They nod. And then carry on doing exactly the same as before. Learn how to design communication that genuinely moves people, using highly practical behavioural science and AI as your tools.

Fundamentals from €1,490 · EQAC-accredited · max. 16 participants

Communication professionals working together on the Influence Framework during SUE training
9.7/10 Average rating
10,000+ Professionals trained
EQAC Accredited training
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Who is this for?
Communication Advisers You reach people, but they don't do enough afterwards. You want to know how to design messages that genuinely change behaviour.
Copywriters & Content Creators You write well, but want more than instinct. You're looking for a scientific foundation for the choices you currently make on gut feeling.
Campaign Managers You build campaigns that get seen, but want them to actually change behaviour. Not just reach, but impact.
PR Professionals You want to build messages that don't just attract attention, but also prompt action from journalists, partners and audiences.

Behavioural Design × AI: the combination that gives you the edge

AI can write campaign copy in seconds. But without an understanding of human behaviour, the output lacks a foundation. When you understand how people decide, you brief AI better — and design communication that truly changes behaviour. A proven method rooted in behavioural science, amplified with AI. The difference is never the technology. It's the people.

BD × AI Guru tool used in Behavioural Design communication training
Step 1
Understanding why people don't respond to your message You get a lens that shows how decisions are really made, beyond rational explanations. You'll finally understand what's truly going on with your audience.
Step 2
A proven method for making communication land You learn the psychological principles behind persuasion. You get a systematic approach that works regardless of your medium or audience, no more relying on gut feeling.
Step 3
Designing communication that changes behaviour With the SWAC Tool you translate behavioural insights into campaigns and messages that actually work. Your work won't be dismissed as a ‘nice idea, but…’
Step 4
Becoming AI-native as a communication professional You learn to brief AI with behavioural insights and receive your own BD × AI Guru: as a GPT, Claude Skill, Copilot Agent and Gemini Gem. AI becomes woven into how you work and communicate — not as an extra step but as a natural part of your communication practice.
Behavioural science Behavioural Science
+
Power of AI Power of AI
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Communication that works Communication that works
How can you learn?

Choose the path that suits you

Individually, with your team, or organisation-wide: there are different ways to learn.

What is Behavioural Design for communication professionals? Behavioural Design is the application of behavioural science to message and campaign design. Rather than assuming people respond to information, it teaches you to map the psychological forces that drive or block behaviour, and design communication that works with how people actually think and decide. The SUE Influence Framework gives you a proven, repeatable method for exactly that.

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What the training gives you

What you'll do differently
after the training

Four shifts that communication professionals name again and again after the training.

1

You get taken seriously at the strategy table

People listen differently when you can explain why something works. You back your advice with behavioural science, and that changes how colleagues and clients perceive you.

Communication professional taken seriously at the strategy table
2

You feel confident about your choices

No more gut instinct, no more endless taste debates. You have a framework that backs your decisions. That brings calm and confidence in your own expertise.

Confident communication adviser with behavioural framework
3

You shape strategy, backed by behavioural science

You underpin your choices with science rather than taste. That changes how your advice lands: not as opinion, but as well-grounded recommendation.

Communication strategist giving strategic advice based on behavioural science
4

You combine BD + AI for faster, better work

With behavioural frameworks as your foundation, you prompt AI with precision. You know which triggers to activate and which barriers to remove. The result: more persuasive output in less time.

Communication professional combining Behavioural Design and AI
Results

What communication professionals say about our Behavioural Design courses

What a beautifully organised and presented training! I leave with a head full of new knowledge, and a warm feeling. Can't wait to use my newfound ideas.

The course gives you the right insights into behavioural design, both theoretical and practical. Learning by doing gives you a much deeper understanding of your customers' problems and how to solve them in a unique, tailormade way.

The BDA provides a great structure to apply behavioural insights into real world applications. Jorn was fantastic at creating an open atmosphere in which to truly understand how people think and what can be done to influence their behaviour.

The BDA is perfect for anyone who wants to know what really moves people and customers, and how to tap into that knowledge to persuade others. I can implement these insights in our marketing strategies, teambuilding and beyond.

I really appreciate the framework that was taught. The combination of scientific grounding and hands-on application made it immediately useful for my brand communication work. I'm certain I'll keep using it.

The mix of theory and practice worked brilliantly. I liked that you could immediately apply the material in practice. I have no points for improvement. One of the best trainings I have ever attended.

We've infused our briefing template with the behavioural design methodology, so all our marketers think about pains, gains, anxieties and comforts, JTBD and the right audience. It's now the standard briefing template for all our campaigns globally.

The methodology framework ties everything together and provides concrete tools and best practices for applying behavioural design insights to your clients' challenges. This will bring great value to my work and my clients.

You showed us the pathway that makes behaviour easier and more logical for our audience. We found it together. I'm genuinely delighted with what we created. A truly impactful sprint.

For your manager

What your manager wants to know

Need to convince your manager? Here's what concretely changes:

More results from every campaign

We professionalise our communication approach with behavioural science and AI, so campaigns contribute more effectively to organisational goals and are better substantiated for stakeholders.

Evidence-based decisions, not taste debates

We strengthen our communication with behavioural science, so campaigns are better substantiated and demonstrably contribute more to our objectives.

Smarter work with greater impact through AI

We make AI not just a standalone tool but an integrated amplifier of our positioning, propositions and campaigns, so we can optimise faster, steer more precisely and get more return from our communication.

Last updated: March 2026
Frequently asked questions

We think you'll want to know this

Most participants start without any prior knowledge, and that's exactly the point. The training teaches you the behavioural science you need, directly linked to your own communication practice. No academic theory, just actionable insights you can apply the very next day.

Copywriters and content creators are one of the largest groups in our courses. The method gives you a scientific foundation for choices you currently make on instinct: which trigger to activate, which barrier to remove, which word works and why. Your copy will demonstrably improve.

Especially for experienced professionals, this training is most valuable. You have the practical experience. The training gives you the scientific framework that underpins your intuition. Many of our participants say afterwards: “I was already doing some of this, but now I finally understand why it works.”

You're deliberately placed in a mixed group, with professionals from all kinds of sectors and disciplines. Communication advisers, marketeers, HR professionals, policymakers, campaign managers and leaders all in one room. Maximum 16 participants per group. That mix is exactly what makes the training so valuable: you learn not just from the content, but from how people in other sectors approach the same challenges. Participants consistently say the peer-to-peer learning is one of the most valuable parts.

Start with the Fundamentals. It gives you the complete Behavioural Design framework: the Influence Framework, the JTBD method and all core tools. The Advanced Course builds on this with deeper persuasion psychology and framing techniques. Without the Fundamentals, the Advanced lacks its foundation.

That's the most common route. You do the Fundamentals yourself, experience the method from the inside, and then arrange a team training for your colleagues. Your own experience also makes it much easier to get buy-in for a broader approach.

Yes. We invoice in the company's name and the training is EQAC-accredited, which makes expensing straightforward. The ‘For your manager’ section above gives you the business arguments you can use in your request.

You take home a complete Behavioural Design Toolkit: the SUE Influence Framework Canvas, the JTBD method, cheat cards for CAN, WANT and AGAIN interventions, the Behavioural Interview Guide, Behavioural Statement worksheet, System 1 and 2 guide and the Prototyping Guide. You also receive lifetime access to the BD Club (10,000+ behavioural professionals, monthly case calls and free new templates), the BD × AI Guru and an EQAC-accredited certificate. For the live training, also a follow-up session after 6 weeks.

Ready to take the next step?

Rated 9.7/10 · 10,000+ professionals trained · max. 16 participants per group

Free guide How to convince someone who disagrees PDF · 20 pages
Free download

How do you convince someone who disagrees with you?

Facts don't persuade. That's not a weakness — it's psychology. Discover how confirmation bias blocks influence, and which techniques actually work to move someone with a different opinion.

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PDF · 20 pages · no sign-up required

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Insights for communication professionals

Discover how to apply behavioural science in your communication work. Practical insights you can use right away.

Behavioural Design Fundamentals · limited places per group · 9.7/10

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